Shipping & Returns

Delivery timescales

We aim to  ship  all orders within 2 working days. The length of time an order takes to reach its intended destination will depend on the location.  Orders to be delivered in the Netherlands  or Europe will  normally  arrive within 4 - 7 days, but overseas deliveries can take 2 to 3 weeks. Please be advised that we are unable to make any deliveries during weekends.

Shipping costs

Shipping costs are based on total order weight and the destination. Shipping is provided by PostNL.

NL: starting from € 3,45
EUR 1: starting from € 10,35
EUR 2: starting from € 9,45
EUR 3: starting from € 9,45
World: starting from € 9,45

EUR 1:

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom.

EUR 2:
Bulgaria, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia.

EUR 3:
Albania, Andorra, Belarus, Bosnia-Herzegovina, Canary Islands, Channel Islands, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, SanMarino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.

World: all other countries
Aruba, Australia, Bonaire, Saba and St. Eustatius, Brazil, Canada, China, Curaçao, Hongkong, Israel, Japan, Morocco, New Zealand, Russia, St. Maarten, Suriname, South Africa, United States. 

Return of the books

If the printed materials you receive are not  to your satisfaction (e.g. the materials contain printing errors  goods are damaged during transport), you can send them back to us. Before you return materials, we ask you to send us an e-mail with the reason  for returning the goods.

Specifying a different address for delivery

If you would like to have your order delivered at another address than the billing/cardholder’s  address, simply specify that your delivery address will be different from your billing address at the beginning of the web shop checkout process. Later in the process of ordering, you will be presented with a dialogue box in which you can enter the delivery address details.

What to do if your order does not arrive

If your book(s)/order do(es) not arrive, please contact your local post office to make sure that no goods are being detained. If the post office officials are unable to locate or deliver the item, please contact us with the shipping details, We will be happy to offer you a suitable solution.

Bank transfer

Most of the online shoppers prefer to pay using a bank transfer. The payment will be processed via a standard bank transfer. You will automatically receive an email including all necessary information to let the bank transfer take place correctly.

The advantages

As soon the payment has been collected, MultiSafepay will automatically notify the webshop about the payment. Besides a bank transfer is a guaranteed payment, a charge back will not be possible. A bank transfer is also suitable for our national and international customers.